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Asus issues apology, promises changes after RMA and repair cost outrage

Sorry for the "confusion and frustration"
A hot potato: Asus has not had a good week, to say the least. The Taiwanese gaming giant experienced a PR black eye after its RMA process was highlighted by YouTube channel Gamers Nexus, leading to customers sharing stories of their own bad experiences. Now, Asus has issued a public apology for the "confusion and frustration."